Terms of service
Terms & Conditions – NEOVO
1.Company Information
This website is operated by NEOVO.
Business Activity: Import, export, and online sale of consumer goods.
KVK Number: 99665891
VAT Number: NL005400355B86
Registered Address: James Johnsonstraat 160, 3543GD Utrecht, Netherlands (No visiting address)
Contact: Phone +31684113599
Email support@neovostore.com
2. Use of Website
Users must be at least 18 years old or have parental consent.
Users must not misuse the website, attempt fraud, or perform illegal activities.
NEOVO reserves the right to suspend or terminate accounts at its discretion.
3. Orders, Pricing, and Payment
Orders are confirmed only after successful payment authorization.
NEOVO may cancel or refuse orders in case of fraud, pricing errors, or suspicious activity.
Prices in Euros (€) include VAT unless stated otherwise; NEOVO may change prices at any time.
Payment transactions processed via secure third-party gateways; NEOVO not liable for third-party payment failures.
4. Shipping and Delivery
Orders processed within 1–2 business days, excluding weekends and public holidays.
Delivery times vary by location; NEOVO not responsible for carrier delays or customs processing.
Risk transfers to the carrier once the order is dispatched and tracking is provided.
Customers responsible for customs duties, taxes, or import charges on international shipments.
Shipping Costs: Netherlands free ;
Europe 10,99€.
5. Returns and Refunds
Returns accepted within 30 days; products must be unused, in original packaging, with proof of purchase.
Non-returnable items: customized products, personal hygiene items, gift cards, digital products.
Return shipping costs borne by customer unless item defective or incorrect.
Refunds issued within 14 days after inspection.
NEOVO may coordinate with suppliers as necessary, without disclosing supplier information.
Contact:
Phone +31684113599
Email support@neovostore.com
6. Product Warranty
Covers manufacturing defects and malfunctions under normal use.
Does not cover misuse, accidents, unauthorized repairs, normal wear and tear, or liquid damage unless stated.
Warranty claims require order details and a description of the issue.
Contact: Phone +31684113599
Email support@neovostore.com
7. Intellectual Property
All website content including text, images, logos, and designs are owned by NEOVO.
Customers must not copy, reproduce, or redistribute content without permission.
8. Limitation of Liability
NEOVO not liable for indirect, incidental, or consequential damages.
Liability limited to product purchase value.
NEOVO not liable for delays or failures caused by third-party suppliers or carriers.
9. Force Majeure
NEOVO not responsible for delays or failures caused by events beyond reasonable control, including natural disasters, war, pandemics, strikes, government actions, customs delays, technical failures, or internet issues.
10. Third-Party Services
NEOVO may use third-party services for payment, shipping, or communications.
NEOVO not liable for errors, delays, or failures caused by third-party services.
11. Website Availability and Security
NEOVO not responsible for temporary downtime, technical failures, or interruptions.
Customers must secure login, account, and payment information.
12. Digital Communications
Customers consent to receive order updates, emails, and promotional messages.
NEOVO may communicate digitally regarding account or orders.
13. Changes to Terms
NEOVO may update these Terms at any time; continued use of the website constitutes acceptance of updated Terms.
14. Governing Law
These Terms governed by Dutch law.
Disputes resolved in competent courts in the Netherlands.
15. Age-Restricted Products
Customers must comply with age restrictions if applicable.
16. Miscellaneous
If any clause is invalid under law, remaining clauses remain enforceable.
These Terms constitute the entire agreement between NEOVO and the customer regarding the website and products.